Customer Service Policies

Hermosa is committed to fulfilling your needs. If you don't see an answer to your question here, please e-mail:

Holiday Purchases may be brought back/mailed back for exchange or store credit until January 7th

Exchange Policy: Thank you for shopping at Hermosa! Don't love your purchase? Don't Worry!! We will gladly take back online orders* within 7 days of receiving your order for an exchange or store credit. Items must be returned with tags attached,
unworn and unwashed to qualify for an exchange. 

All exchanges or issuing of a store credit are available at no cost in store.
At this time for online transactions, prepaid return labels are not available. Return shipping is non-refundable.

*Sale items, intimates, body care, hosiery, socks, body tape, jewelry, gift cards, e-gift certificates, socks and bodysuits are final sale and may not be returned. 

Returns for Online Purchases made with Gift Cards or Store Credits: 
Refunds can only be made in the form of a store credit. You will be emailed with a specific coupon code that does not expire. The amount can be redeemed at checkout.

This Return Policy only applies to online purchases made through All store purchases may only be returned in store, information is on the bottom of your receipt.